Your tracking number arrives by email the moment your order leaves the warehouse. It is in the shipping confirmation, not in the order confirmation you got when you paid.
This opens 17track, the carrier-independent tracker our parcels report to.
If there is no email yet
Orders leave the warehouse in 1 to 2 business days. If three business days have passed and you have nothing, check your spam folder first, then write to info@utilitymasters.shop with your order number and we will find it.
If the number does not move
That is normal for the first few days. A parcel is scanned when it leaves the origin hub, and between that scan and the next one there can be several quiet days. It does not mean it is lost.
If it has been too long
Write to us. If a parcel is genuinely late or stuck, you get a full refund or a replacement, whichever you prefer, and there is nothing to send back.