Shipping policy

Orders to addresses in the United States ship free, from a warehouse in the United States. We also ship to Italy, Germany, France, Spain, Austria, Belgium, Ireland, the Netherlands, Poland, Portugal, Sweden, the United Kingdom, Canada, Australia and New Zealand.

Not every product is available in every country. The catalogue you see is the one we can ship to your address, and it changes with the country you select on the site.

Processing

Orders are prepared within 1 to 2 business days. Orders placed on a weekend or a public holiday are prepared on the next business day. You receive a confirmation email as soon as your order leaves the warehouse.

Cost

Shipping is free on every order within the United States. No minimum, no threshold.

For every other country the shipping cost depends on the item and the destination. It is calculated at checkout and shown in full, in your own currency, before you pay. There is no separate charge added afterwards.

Delivery time

Orders shipped from the United States warehouse arrive in 3 to 7 business days from dispatch.

Orders shipped from our supplier's warehouse in China take longer — typically 6 to 12 business days from dispatch. The estimate for your address is shown at checkout before you pay, and each product page states the delivery time for that item.

Customs and duties

Orders shipped from China to an address outside the United States may be subject to import duties or taxes charged by the destination country. Where these are not collected at checkout they are the responsibility of the recipient. Anything collected at checkout is shown there as a separate line before you pay.

Tracking

Every order ships with a tracking number, sent to the email address used at checkout. If you have not received it within 3 business days of ordering, write to info@utilitymasters.shop and we will look into it.

If something goes wrong

If a package is delayed well beyond the times above, arrives damaged, or does not arrive at all, contact us at info@utilitymasters.shop. We will replace it or refund you in full. See our Refund policy.